FAQS

How long will it take for the box to arrive?
Metro Manila: 10-14 day after ship sails from HK

Luzon A: 2 – 3 weeks after ship sails from HK

Luzon B: Around 3 weeks after ship sails from HK depending on area

Visayas: Around 4 weeks after ship sails from HK

Mindanao: Around 5 weeks after ship sails from HK

*Please note that delivery times can be affected by weather, sailing times, clearance by Philippine Customs etc.[/ot_faqs][ot_faqs title=”What items are prohibited?”]The following items are prohibited in your box to consignees/recipients in the Philippines:

  • Alcoholic beverages
  • Dismantled Auto Parts (Chop chop)
  • Cultural artifacts and pottery
  • Dog and cat fur
  • Firearms, Explosives & Guns, including parts of
  • Food products such as cheese, meat
  • Hazardous Materials
  • Trophies, gold, Haitian
  • Meats, Livestock and poultry
  • Merchandise from embargoed countries
  • Textiles (roll)
  • Trademarked and copyrighted articles

What is considered a difficult area?

Difficult areas include critical or dangerous areas and remote islands.

Some areas may not have door-to-door delivery. If you think your box will go to a difficult area, contact one of our branches or the main office before you pack.My box is not yet delivered”]If you have concerns about your box please contact any of our branches or send us an email. You can also click here to track your box in the UMAC website. My building does not have a lift? If your building does not have a lift, we will collect a surcharge of $10 per floor. Can I send a TV? Yes, you can. The price depends on the size of your TV. Contact any branch or our main office for detail.

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